At Heaven Web Store, we want you to feel confident when shopping with us. If something is not right with your order, our support team is here to help.

This policy explains how returns, refunds, exchanges, damaged items, and order-related issues are handled.

Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return, items should generally be:

  • Unworn and unused

  • In their original condition

  • Returned with original tags attached

  • Returned with original packaging where applicable

  • Free from stains, odors, makeup, perfume, or other signs of wear

  • Accompanied by your order number or proof of purchase

Items that show signs of wear, washing, alteration, or customer-caused damage may not qualify for return.

How to Start a Return

Before sending any item back, please contact us at webheaven.inc@gmail.com.

When requesting a return, please include:

  • Your order number

  • The item you would like to return

  • A brief reason for the return

  • Photos if the item arrived damaged, defective, or incorrect

Once your request has been reviewed, we will provide the appropriate return instructions.

Please do not send products back before contacting us, as unauthorized returns may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible.

Please provide:

  • Your order number

  • A short description of the issue

  • Clear photos or videos of the item

  • Photos of the packaging where relevant

After reviewing the information, we will work with you toward an appropriate solution, which may include a replacement, refund, or another suitable resolution.

Size & Fit Returns

We understand that clothing may not always fit as expected.

If you would like to return an item because of size or fit, the item must still meet our return eligibility requirements and remain unworn, unwashed, and in its original condition with tags attached.

We recommend reviewing the available sizing information on each product page before placing your order.

Non-Returnable Items

Certain products may not be eligible for return, including:

  • Items that have been worn or washed

  • Products with removed tags

  • Items with stains, odors, makeup, or signs of use

  • Personalized or custom-made items

  • Gift cards, where applicable

  • Items marked as final sale or non-returnable

  • Certain intimate, hygiene-sensitive, or personal-use items once opened or tried on, where applicable

If you are unsure whether an item is eligible, please contact us before returning it.

Exchanges

If you need a different size, color, or product variation, please contact our support team.

Exchange availability depends on current inventory.

If a direct exchange is not possible, we may recommend returning the eligible item and placing a new order for your preferred product.

Refunds

Once an approved return is received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will generally be issued to your original payment method.

Please allow additional time for your bank, credit card provider, or payment service to process and display the refund after it has been issued.

Original shipping charges may not be refundable unless the return is related to a damaged, defective, or incorrect item.

Return Shipping

Return shipping costs may be the responsibility of the customer unless the item arrived damaged, defective, or incorrect.

We recommend using a trackable shipping service when returning an item.

Heaven Web Store cannot be responsible for return packages that are lost before reaching the designated return location.

Order Changes & Cancellations

If you need to change or cancel an order, please contact us as soon as possible after placing it.

We will do our best to assist. However, once an order has entered processing or has already shipped, changes or cancellations may no longer be possible.

Missing or Delayed Orders

If your order appears delayed or missing, please review the latest tracking information first.

You can track your order here:

https://f3xe2s-md.myshopify.com/apps/track123

If you still need assistance, contact us with your order number and we will help review the available shipping information.

Contact Us

If you have questions about a return, refund, exchange, or order issue, please contact us:

Heaven Web Store
Email: webheaven.inc@gmail.com
Location: Sunny Isles Beach, FL 33160, United States
Primary Market: USA

We appreciate your trust in Heaven Web Store and are committed to making your shopping experience as smooth and reliable as possible.